We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple. Please visit our Returns Policy for full details.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;News Gothic MT&quot;, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple. Please visit our <span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;News Gothic MT&quot;, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://www.thisworks.com/pages/delivery-and-returns" rel="noopener noreferrer" target="_blank">Returns Policy </a><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;News Gothic MT&quot;, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">for full details.

How do I return my order?

This Works EU

Find out more information about our returns and refunds policies.

Returns & Refunds

When will my order arrive?

Do you deliver internationally?

Why don’t you ship to Australia or New Zealand?

Shipping & Delivery

Are your products tested on animals?

Is the product availability the same across all This Works websites?

Are your products organic?

Are your products natural?

How long can I keep my product for?

Are your products safe to use during pregnancy?

Can I use your products if I am going through chemotherapy?

How long will a pillow spray 75ml last?

What is the difference between sleep plus pillow spray and deep sleep pillow spray? Are the ingredients different between these two products?

Does the pillow spray work the first time you try it?

Can children use the pillow spray?

Are there any usage warnings I need to be aware of for pillow spray use?

How do the essential oils work to encourage calm and sleep?

What does Retinol do?

What products have Retinol in?

I have very sensitive skin, what do you recommend?

What wax are your candles made from?

Do you have microbeads in any of your products?

What is Prop 65?

Are your products Vegan?

Are you clean?

Is your product packaging recyclable?

I need some product advice, where can I find assistance?

What is CBD?

Is CBD intoxicating?

Is CBD legal in the UK?

Do This Works products currently include CBD?

How will I know when This Works products include CBD?

Product & Ingredients

Are there any physical stores where I can purchase This Works' products?

Store Information

How do I speak to a member of your Customer Service team?

Who are Canopy Growth?

Are you recruiting?

How do you deal with US Sales Tax?

What are the available payment methods?

How can I use a promo code?

How do I pay using a gift card?

Do gift cards expire?

Payments